Snoop Status Status

All Systems Operational

About This Site

Welcome to Snoop's service status page where we will let you know how our app, platform and connected bank services are performing 24/7

Snoop App Operational

Account Linking & Updates Operational

Personalised Snoops Operational

American Express Operational

B Operational

Bank of Ireland Operational

Bank of Scotland Operational

Barclays Bank Operational

Barclaycard Operational

Capital One Operational

Clydesdale Bank Operational

Coutts & Co Operational

Creation Credit Cards Operational

Danske Bank Operational

First Direct Operational

Halifax Operational

HSBC Operational

Lloyds Operational

MBNA Operational

Monzo Operational

M&S Bank Operational

Nationwide Operational

NatWest Operational

NewDay Credit Cards Operational

RBS Operational

Revolut Operational

Santander Operational

Starling Operational

Tesco Bank Operational

TSB Operational

Ulster Bank Operational

Virgin Money Credit Card Operational

Virgin Money Current Account Operational

Virgin Money Savings Operational

Yorkshire Bank Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Santander Scheduled Maintenance Apr 19, 02:00-04:30 BST

Santander - Intermittent account linking and transaction updates during this time
Posted on Apr 8, 09:48 BST

Tesco Bank Scheduled Maintenance Apr 21, 00:00-04:00 BST

Tesco Bank - no account linking and transaction updates during this time.
Posted on Apr 6, 15:25 BST

Tesco Bank Scheduled Maintenance Apr 22, 00:30-04:00 BST

Tesco Bank - no account linking and transaction updates during this time
Posted on Apr 6, 15:24 BST

Virgin Money Group Scheduled Maintenance Apr 26, 09:00-19:00 BST

Virgin Money Group - Intermittent account linking and transaction updates during this time.
Posted on Apr 15, 10:18 BST

Past Incidents

Apr 18, 2021

Coutts & Co Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 10:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:30 BST

Scheduled - Coutts & Co - Intermittent account linking and transaction updates during this time
Apr 12, 09:08 BST

Santander Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 08:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 00:00 BST

Scheduled - Santander - Intermittent account linking and transaction updates during this time
Apr 8, 09:47 BST

Tesco Bank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 23:00 BST

Scheduled - Tesco Bank - no account linking and transaction updates during this time
Apr 6, 15:27 BST

Capital One Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 18, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 01:00 BST

Scheduled - Capital One - no account linking available during this time
Apr 9, 17:04 BST

Apr 17, 2021

Virgin Money Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:00 BST

Scheduled - Virgin Money - no account linking and transaction updates during this time
Apr 7, 10:47 BST

Bank connections maintenance

Completed - The scheduled maintenance has been completed.
Apr 17, 00:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 22:00 BST

Scheduled - We're undertaking some maintenance on the Snoop platform - during this time, new bank / credit card account connections and reconnections of existing accounts will not be available.

All other aspects of the Snoop app will be available as normal.
Apr 16, 16:22 BST

Apr 16, 2021

Lloyds Banking Group Credit Cards Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 16, 05:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 01:00 BST

Scheduled - Lloyds Banking Group Credit Cards - no account linking and transaction updates during this time
Mar 16, 16:21 GMT

Apr 15, 2021

No incidents reported.

Apr 14, 2021

Virgin Money Group Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 19:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 09:00 BST

Scheduled - Virgin Money - Intermittent account linking and transaction updates during this time
Apr 7, 10:49 BST

Nationwide connection problems

Resolved - This incident has been resolved.
Apr 14, 09:07 BST

Investigating - Nationwide are currently having problems with customers connecting their accounts via Open Banking - we'll let you know as soon as they have resolved the issue.
Apr 13, 11:39 BST

Virgin Money Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 14, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 00:00 BST

Scheduled - Virgin Money - Intermittent account linking and transaction updates during this time
Apr 13, 09:30 BST

Apr 13, 2021

Apr 12, 2021

Nationwide Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 12, 20:35 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 10:00 BST

Scheduled - Nationwide - Intermittent account linking and transaction updates during this time
Apr 7, 10:44 BST

Apr 11, 2021

Virgin Money Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 BST

Scheduled - Virgin Money Credit Cards - no account linking and transaction updates during this time
Apr 6, 15:20 BST

Tesco Bank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 BST

Scheduled - Tesco Bank - Intermittent account linking and transaction updates during this time
Mar 17, 10:38 GMT

Barclays Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 07:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:30 BST

Scheduled - Barclays - Intermittent transaction updates during this time
Apr 6, 15:29 BST

Nationwide Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 07:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:30 BST

Scheduled - Nationwide credit cards - no transaction updates during this time
Apr 6, 15:17 BST

Capital One Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 02:00 BST

Scheduled - Capital One - Intermittent account linking and transaction updates during this time
Apr 7, 10:46 BST

Tesco Bank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 06:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 23:00 BST

Scheduled - Tesco Bank - no account linking and transaction updates during this time
Apr 6, 15:26 BST

Lloyds Banking Group Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:30 BST

Scheduled - Lloyds Banking Group - no account linking and transaction updates during this time
Mar 19, 15:46 GMT

Lloyds Banking Group Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 11, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 00:00 BST

Scheduled - Lloyds Banking Group - intermittent transaction updates during this time
Mar 8, 10:54 GMT

Apr 10, 2021

Apr 9, 2021

Capital One Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 03:01 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:00 BST

Scheduled - Capital One - Intermittent account linking and transaction updates during this time
Apr 8, 15:21 BST

Apr 8, 2021

Virgin Money Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 21:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 19:00 BST

Scheduled - Virgin Money - Intermittent account linking and transaction updates during this time
Apr 6, 15:20 BST

Nationwide Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 17:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 10:01 BST

Scheduled - Nationwide - Intermittent account linking and transaction updates during this time
Apr 6, 15:18 BST

Tesco Bank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 00:45 BST

Scheduled - Tesco Bank - Intermittent account linking and transaction updates during this time
Apr 7, 10:51 BST

Tesco Bank Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 8, 03:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 23:30 BST

Scheduled - Tesco Bank - no account linking and transaction updates during this time
Apr 6, 15:23 BST

Apr 7, 2021

HSBC Group Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 20:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 18:00 BST

Scheduled - HSBC Group - Intermittent account linking and transaction updates during this time
Apr 6, 15:30 BST

Virgin Money connection issues

Resolved - This incident has been resolved.
Apr 7, 11:04 BST

Investigating - Virgin Money have reported an issue with their open banking connections, so connecting your account to Snoop may not be possible at the moment. This issue do not impact their Credit Card connections. We'll provide an update on this issue as soon as we know more.
Apr 7, 10:39 BST

HSBC Group Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 03:30 BST

Scheduled - HSBC Group - Intermittent account linking and transaction updates during this time
Apr 6, 15:22 BST

Apr 6, 2021

Virgin Money and Virgin Credit Card transactions appearing more than once

Resolved - This incident has been resolved.
Apr 6, 17:23 BST

Investigating - Some Virgin Money accounts are showing transactions twice. We are working with Virgin Money to resolve this as soon as possible.
Mar 29, 16:29 BST

Virgin Money Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Apr 6, 01:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 22:00 BST

Scheduled - Virgin Money - no account linking and transaction updates during this time
Mar 25, 17:09 GMT

Apr 5, 2021

Apr 4, 2021

No incidents reported.