All Systems Operational

About This Site

Welcome to Snoop's service status page where we will let you know how our app, platform and connected bank services are performing 24/7

Snoop App Operational
Account Linking & Updates Operational
Personalised Snoops Operational
American Express Operational
B Operational
Bank of Ireland Operational
Bank of Scotland Operational
Barclays Bank Operational
Barclaycard Operational
Capital One Operational
Clydesdale Bank Operational
Creation Credit Cards Operational
Danske Bank Operational
First Direct Operational
Halifax Operational
HSBC Operational
Lloyds Operational
MBNA Operational
Monzo Operational
M&S Bank Operational
Nationwide Operational
NatWest Operational
NewDay Credit Cards Operational
RBS Operational
Revolut Operational
Santander Operational
Tesco Bank Operational
TSB Operational
Ulster Bank Operational
Virgin Money Credit Card Operational
Virgin Money Current Account Operational
Virgin Money Savings Operational
Yorkshire Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Snoop - scheduled maintenance Jan 20, 22:00 - Jan 21, 00:00 GMT
We're undertaking some maintenance on the Snoop - during this time the Snoop app will not be available.
Posted on Jan 18, 19:40 GMT
Tesco Bank Scheduled Maintenance Jan 21, 00:00-04:00 GMT
Tesco Bank - no account linking and transaction updates during this time
Posted on Jan 19, 09:20 GMT
Tesco Scheduled Maintenance Jan 22, 00:00-04:00 GMT
Tesco Credit Card - Intermittent transaction updates during this time
Posted on Jan 5, 14:20 GMT
Lloyds Banking Group Credit Cards - no account linking and transaction updates during this time
Posted on Jan 13, 09:12 GMT
Snoop - scheduled maintenance Jan 22, 22:00 - Jan 23, 00:00 GMT
We're undertaking some maintenance on the Snoop platform - During this time, new account connections and re-connections of existing bank accounts will not be available. All other aspects of the Snoop app will be available as normal.
Posted on Jan 18, 19:38 GMT
Santander Scheduled Maintenance Jan 24, 01:00-05:00 GMT
Santander - intermittent account linking and transaction updates during this time
Posted on Jan 19, 09:19 GMT
Tesco Bank Scheduled Maintenance Feb 4, 00:30-04:00 GMT
Tesco Bank - no account linking and transaction updates during this time
Posted on Jan 15, 13:33 GMT
Past Incidents
Jan 20, 2021

No incidents reported today.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021
Completed - The scheduled maintenance has been completed.
Jan 17, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 15:00 GMT
Scheduled - No account linking and transaction updates during this time
Dec 18, 09:33 GMT
Completed - The scheduled maintenance has been completed.
Jan 17, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:30 GMT
Scheduled - Nationwide - Intermittent transaction updates during this time.
Jan 13, 09:06 GMT
Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 04:00 GMT
Scheduled - Virgin Money - no account linking and transaction updates during this time
Jan 5, 14:21 GMT
Jan 15, 2021
Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 GMT
Scheduled - Virgin Money Credit Cards - intermittent account linking and transaction updates during this time
Jan 14, 12:22 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 04:30 GMT
Scheduled - Barclays - no account linking and transaction updates during this time
Jan 14, 12:27 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 GMT
Scheduled - Virgin Money Credit Cards - no account linking and transaction updates during this time
Jan 13, 09:10 GMT
Completed - The scheduled maintenance has been completed.
Jan 15, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:30 GMT
Scheduled - Tesco Bank - no account linking and transaction updates during this time
Jan 13, 09:07 GMT
Jan 14, 2021
Completed - The scheduled maintenance has been completed.
Jan 14, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 04:30 GMT
Scheduled - Barclays - no account linking and transaction updates during this time
Jan 13, 09:13 GMT
Completed - The scheduled maintenance has been completed.
Jan 14, 01:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 22:00 GMT
Scheduled - We're releasing our first Snoop update of 2021 😀

This means Snoop will be unavailable from 10pm on Wednesday 13 January.

Our new Features:

- Add any product in the Payment Hub (including your own) – link any regular payment to our expanded list of product types
- Create custom names and labels in the Payment Hub – give your product types and regular payments any name you like
- Go directly to ‘View transactions’ from product cards – where there isn’t an option to check for deals
Improvements behind the scenes to the ‘Link similar transactions’ feature and some payment processing

For further details take a look at our Snoop Space forum:
https://space.snoop.app/t/next-release-version-3-3-wednesday-13th-january/960
Jan 11, 13:48 GMT
Jan 13, 2021
Jan 12, 2021
Completed - The scheduled maintenance has been completed.
Jan 12, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 GMT
Scheduled - No account linking and transaction updates during this time
Dec 18, 09:32 GMT
Jan 11, 2021

No incidents reported.

Jan 10, 2021
Completed - The scheduled maintenance has been completed.
Jan 10, 07:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 01:30 GMT
Scheduled - Nationwide Credit Cards - no transaction updates during this time
Jan 8, 09:43 GMT
Completed - The scheduled maintenance has been completed.
Jan 10, 07:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 GMT
Scheduled - Capital One - Intermittent account linking and transaction updates during this time
Jan 7, 17:06 GMT
Completed - The scheduled maintenance has been completed.
Jan 10, 07:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 GMT
Scheduled - Virgin Money Credit Card - no account linking and transaction updates during this time
Dec 30, 10:38 GMT
Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021
Resolved - American Express has now resolved this issue.
Jan 7, 09:32 GMT
Update - We are continuing to investigate this issue.
Jan 6, 16:27 GMT
Investigating - American Express is experiencing some problems with its app and online banking services, meaning customers may not be able to connect your account to Snoop. This has been raised with them and is being investigated as a priority.
Jan 6, 16:25 GMT
Jan 6, 2021
Resolved - This incident has been resolved.
Jan 6, 16:23 GMT
Investigating - Virgin Money is experiencing some problems meaning customers are unable to connect their Virgin Money credit cards to Snoop at the moment. This is being investigated.
Oct 27, 14:52 GMT
Completed - The scheduled maintenance has been completed.
Jan 6, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 04:01 GMT
Scheduled - Virgin Money - no account linking and transaction updates during this time
Jan 5, 14:22 GMT
Completed - The scheduled maintenance has been completed.
Jan 6, 04:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 00:00 GMT
Scheduled - Intermittent credit card account linking and transaction updates during this time
Dec 29, 15:01 GMT