Santander connection issues
Investigating - Santander are currently experiencing issues with particular TPPs when they try to call our Read/Write APIs. Please note this isn't impacting all TPPs so for most our APIs are working as normal.

They are in the process of resolving this issue and will provide an update once fixed.
Mar 30, 12:59 BST

About This Site

Welcome to Snoop's service status page where we will let you know how our app, platform and connected bank services are performing 24/7

Snoop App Operational
Account Linking & Updates Operational
Personalised Snoops Operational
B Operational
Bank of Ireland Operational
Bank of Scotland Operational
Barclays Bank Operational
Barclaycard Operational
Capital One Operational
Clydesdale Bank Operational
Danske Bank Operational
First Direct Operational
Halifax Operational
HSBC Operational
Lloyds Operational
MBNA Operational
Monzo Operational
M&S Bank Operational
Nationwide Operational
NatWest Operational
RBS Operational
Revolut Operational
Santander Operational
Tesco Bank Operational
TSB Operational
Ulster Bank Operational
Virgin Money Credit Card Operational
Virgin Money Current Account Operational
Virgin Money Savings Operational
Yorkshire Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Tesco Bank Scheduled Maintenance Apr 4, 21:30 - Apr 5, 08:00 BST
Tesco Bank no account linking and transaction updates during this time
Posted on Apr 3, 09:40 BST
Lloyds Banking Group Scheduled Maintenance Apr 5, 01:00-03:00 BST
Lloyds Banking Group no account linking and transaction updates during this time
Posted on Mar 31, 17:22 BST
Nationwide Scheduled Maintenance Apr 5, 02:00-07:00 BST
Nationwide no account linking and transaction updates during this time
Posted on Apr 3, 18:21 BST
Capital One Scheduled Maintenance Apr 5, 02:00-07:00 BST
Capital One no account linking and transaction updates during this time
Posted on Apr 3, 09:25 BST
Virgin Money Scheduled Maintenance Apr 5, 22:00 - Apr 6, 03:00 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 16:40 BST
Scheduled - Virgin Money no account linking and transaction updates during this time
Mar 31, 16:40 BST
Past Incidents
Apr 4, 2020
Santander Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 4, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 00:00 BST
Scheduled - Santander no account linking and transaction updates during this time
Apr 3, 18:23 BST
Apr 3, 2020
Tesco Bank
Resolved - This incident has been resolved.
Apr 3, 13:09 BST
Investigating - Tesco Bank have identified an issue that means the correct balances are not showing. They are working to resolve this as a high priority.
Apr 3, 11:40 BST
RBS Group app to app consent issue
Resolved - This incident has been resolved.
Apr 3, 12:31 BST
Update - We are continuing to investigate this issue.
Apr 1, 09:31 BST
Update - We are continuing to investigate this issue.
Mar 30, 11:23 BST
Investigating - RBS technical teams are currently investigating a further app to app consent issue, specifically impacting the RBS brand.

We will provide a further update as soon as one is available.
Mar 30, 11:18 BST
Snoop outage for essential maintenance
Completed - The scheduled maintenance has been completed.
Apr 3, 12:28 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 12:05 BST
Scheduled - We will be undergoing scheduled maintenance during this time.
Apr 3, 12:04 BST
Apr 2, 2020
New Beta Release (v.1.4.0) and outage
Completed - The scheduled maintenance has been completed.
Apr 2, 12:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 09:31 BST
Scheduled - New Features include:

- Snoop will now help you save money with your energy bills by identifying if we think you can save money and then allowing you to switch your supplier.
- We can now support ‘B’ and 'Virgin Money Current Accounts, Credit Cards and Savings Products.
- We can now send regular balance notifications. This feature will be switched on soon.

For full details of our new Beta Release just visit:

https://space.snoop.app/t/new-beta-release-v-1-4-0-outage-on-thursday-2nd-april/410
Apr 1, 09:30 BST
Virgin Money Credit Card Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 00:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Mar 31, 16:53 BST
Scheduled - Virgin Money Credit Card no account linking and transaction updates during this time
Mar 31, 16:53 BST
Apr 1, 2020
RBS Group app to app journey issues.
Resolved - RBS have released a new version of the mobile application in the App Store for all brands. If you have previously upgraded to v6.5.0, RSB have confirmed that an update to v6.5.1 will resolve any consent issues.
Apr 1, 12:40 BST
Update - We are continuing to work on a fix for this issue.
Mar 26, 18:02 GMT
Identified - 26/03 Update:
It is currently expected that the app2app authentication issue on iOS devices will be fixed on Monday/Tuesday the 30th/31st March via the release of an updated version of our mobile banking application.
Mar 26, 13:53 GMT
Mar 31, 2020

No incidents reported.

Mar 29, 2020
Danske Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:01 GMT
Scheduled - Danske no account linking and transaction updates during this time
Mar 24, 10:12 GMT
RBS Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 03:00 BST
Scheduled - RBS no account linking and transaction updates during this time
Mar 17, 18:28 GMT
Barclays Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:01 GMT
Scheduled - Barclays no account linking and transaction updates during this time
Mar 26, 11:15 GMT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020
Santander Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 GMT
Scheduled - Santander no account linking and transaction updates during this time
Mar 17, 18:26 GMT
Mar 24, 2020
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 19:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:30 GMT
Scheduled - Nationwide no account linking and transaction updates during this time.
Mar 24, 10:16 GMT
Santander Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 24, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 02:00 GMT
Scheduled - Santander no account linking and transaction updates during this time
Mar 4, 11:00 GMT
Mar 23, 2020
Clydesdale & Yorkshire Bank - unable to connect accounts or refresh balances & transactions
Resolved - This incident has been resolved.
Mar 23, 14:55 GMT
Update - We are continuing to work on a fix for this issue.
Mar 23, 14:53 GMT
Update - CYBG continue to work to resolve this issue. No ETA for a fix yet.
Mar 19, 09:43 GMT
Update - Unfortunately this issue is still ongoing. We are dependent on CYBG to provide a resolution and have been assured this is a priority for them.
Mar 18, 17:48 GMT
Update - We are continuing to work on a fix for this issue.
Mar 17, 17:56 GMT
Identified - Due to an expected upgrade to their APIs, Snoop is no longer able to connect to Clydesdale and Yorkshire Bank accounts. We are working on a fix as a matter of priority.
Mar 14, 00:00 GMT
Mar 22, 2020
Barclays Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 23:30 GMT
Scheduled - Barclays no account linking and transaction updates during this time
Mar 20, 14:07 GMT
Dankse Bank Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 22, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 GMT
Scheduled - Dankse Bank no account linking and transaction updates during this time
Mar 17, 18:00 GMT
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