TSB - Account connection issues & duplicate pending transactions
Update - The issue relating to pending transactions is now fixed. Account connection and refreshes remain intermittent.
May 29, 12:26 BST
Update - We are also experiencing some account connection problems - TSB are investigate this issue.
May 27, 13:27 BST
Investigating - Duplicate pending transactions for some TSB customers. We are investigating.
May 26, 09:38 BST
Incorrect balances for RBS and Natwest customers
Investigating - A recent system change made by RBS (affecting the RBS brand itself as well as Natwest) has meant that some customer's balances are incorrect. We are working on resolving this with RBS as soon as possible.
May 22, 13:03 BST

About This Site

Welcome to Snoop's service status page where we will let you know how our app, platform and connected bank services are performing 24/7

Snoop App Operational
Account Linking & Updates Operational
Personalised Snoops Operational
B Operational
Bank of Ireland Operational
Bank of Scotland Operational
Barclays Bank Operational
Barclaycard Operational
Capital One Operational
Clydesdale Bank Operational
Danske Bank Operational
First Direct Operational
Halifax Operational
HSBC Operational
Lloyds Operational
MBNA Operational
Monzo Operational
M&S Bank Operational
Nationwide Operational
NatWest Degraded Performance
RBS Degraded Performance
Revolut Operational
Santander Operational
Tesco Bank Operational
TSB Degraded Performance
Ulster Bank Operational
Virgin Money Credit Card Operational
Virgin Money Current Account Operational
Virgin Money Savings Operational
Yorkshire Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
TSB Scheduled Maintenance May 31, 01:00-03:00 BST
TSB no account linking and transaction updates during this time
Posted on Apr 28, 12:19 BST
Tesco Bank Scheduled Maintenance Jun 7, 02:00-07:00 BST
Tesco Bank no account linking and transaction updates during this time
Posted on May 14, 11:22 BST
Past Incidents
May 30, 2020
Bank account connection maintenance
Completed - The scheduled maintenance has been completed.
May 30, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 22:00 BST
Scheduled - We're undertaking maintenance on bank account connections - so account linking will be unavailable.
May 28, 10:55 BST
May 29, 2020
Snoop outage for New Release - Version 2.3
Completed - The scheduled maintenance has been completed.
May 29, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 22:01 BST
Scheduled - We're releasing the next version of Snoop 😀

This means Snoop will be unavailable from 10pm on Thursday 28th May.

Our new features are:

- Order your accounts any way you like – now you can lift and shift your accounts to put them in any order that makes sense to you. A little feature we know will make a big difference to lots of Snoopers.

- Reminders about reconnecting accounts – under banking regulations, you have to reconnect to Snoop every 90 days so we’ve added a few ways to nudge you about this in plenty of time.

- Easier to leave a review – if you tell us you’re enjoying Snoop, we’ll give you the option to link through to the App Store and write a review. Just in case you want to help us spread the word.

- Update your details – iOS users can now change their name and email address in the App. Android users got this in the last release.
May 26, 14:38 BST
May 28, 2020
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:30 BST
Scheduled - Virgin Money Credit Cards no account linking and transaction updates during this time
May 22, 14:53 BST
May 27, 2020
May 26, 2020
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 10:00 BST
Scheduled - Virgin Money no account linking and transaction updates during this time
May 22, 14:56 BST
May 25, 2020

No incidents reported.

May 24, 2020
TSB Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 24, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 00:00 BST
Scheduled - TSB no account linking and transaction updates during this time
May 19, 13:53 BST
May 23, 2020
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 23, 02:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:30 BST
Scheduled - Virgin Money no account linking and transaction updates during this time
May 18, 14:12 BST
May 22, 2020

Unresolved incident: Incorrect balances for RBS and Natwest customers.

May 21, 2020

No incidents reported.

May 20, 2020
Problems connecting to banks
Resolved - This incident has been resolved.
May 20, 12:16 BST
Update - We are continuing to investigate this issue.
May 20, 12:16 BST
Investigating - We have some intermittent problems with connecting to banks and credit card providers meaning some customers are unable to connect their accounts to Snoop.
May 20, 09:07 BST
Snoop outage for New Release - Version 2.2
Completed - The scheduled maintenance has been completed.
May 20, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 22:01 BST
Scheduled - We're releasing the next version of Snoop 😀 so this means Snoop will be unavailable from 10pm on Tuesday 19 May.

Our new features are:

- Tailor your spending totals – you can now remove any transactions you don’t want showing up in your spending totals and summaries, so they’re more meaningful.

- Internal transfers excluded – Snoop now removes any payments between your accounts from your spending totals and summaries, so they don’t skew the figures.

- Change your Snoop PIN – you can now do this in the app, quickly and easily. A ‘forgotten PIN’ feature is coming soon.

- Update your details – Android users can now change their name and email address in the app. iOS coming soon.

For further details take a look at our Snoop Space forum: https://space.snoop.app/t/next-release-version-2-2-tuesday-19th-may/557
May 18, 14:25 BST
May 19, 2020
HSBC - account linking issues
Resolved - This incident has been resolved.
May 19, 14:44 BST
Investigating - HSBC are experiencing intermittent issues with account updates - they are looking into the issue and we'll provide an update as soon as possible.
May 19, 13:58 BST
May 18, 2020
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 16:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 10:01 BST
Scheduled - Virgin Money no account linking and transaction updates during this time
May 14, 11:16 BST
Clydesdale Bank Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 18, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 BST
Scheduled - Clydesdale Bank no account linking and transaction updates during this time
May 15, 11:35 BST
May 17, 2020
Bank of Ireland Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 05:01 BST
Scheduled - Bank of Ireland no account linking and transaction updates during this time
May 11, 18:20 BST
Naitionwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:01 BST
Scheduled - Nationwide no account linking and transaction updates during this time
May 13, 16:12 BST
Barclays Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:01 BST
Scheduled - Barclays no account linking and transaction updates during this time
May 7, 12:53 BST
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 BST
Scheduled - Virgin Money Credit Cards no account linking and transaction updates during this time
May 1, 09:19 BST
RBS Group Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 02:00 BST
Scheduled - RBS Group no account linking and transaction updates during this time
Apr 22, 08:40 BST
May 16, 2020
RBS Group Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:00 BST
Scheduled - RBS, NatWest & Ulster Bank no account linking and transaction updates during this time
May 7, 12:55 BST
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