Unable to connect NatWest accounts
Investigating - NatWest is experiencing some problems meaning customers are unable to connect their NatWest accounts to Snoop at the moment. This is being investigated.
Oct 24, 09:51 BST
RBS connection problems
Investigating - Some customers are experiencing problems when attempting to connect their RBS accounts to Snoop.

This has been raised with RBS who is investigating.
Oct 20, 11:24 BST
NewDay credit cards connections are failing
Update - We are continuing to investigate this issue.
Sep 4, 14:12 BST
Investigating - Attempts to connect NewDay Credit Cards via the NewDay app are failing. This has been raised as a priority with NewDay.
Sep 4, 14:11 BST

About This Site

Welcome to Snoop's service status page where we will let you know how our app, platform and connected bank services are performing 24/7

Snoop App Operational
Account Linking & Updates Operational
Personalised Snoops Operational
B Operational
Bank of Ireland Operational
Bank of Scotland Operational
Barclays Bank Operational
Barclaycard Operational
Capital One Operational
Clydesdale Bank Operational
Danske Bank Operational
First Direct Operational
Halifax Operational
HSBC Operational
Lloyds Operational
MBNA Operational
Monzo Operational
M&S Bank Operational
Nationwide Operational
NatWest Operational
NewDay Credit Cards Major Outage
RBS Operational
Revolut Operational
Santander Operational
Tesco Bank Operational
TSB Operational
Ulster Bank Operational
Virgin Money Credit Card Operational
Virgin Money Current Account Operational
Virgin Money Savings Operational
Yorkshire Bank Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Clydesdale (Virgin Money) Scheduled Maintenance Oct 27, 08:00-11:00 GMT
Virgin Money - no account linking and transaction updates during this time
Posted on Oct 22, 14:49 BST
Tesco Bank Scheduled Maintenance Nov 15, 02:00-07:00 GMT
Tesco Credit Cards - no account linking and transaction updates during this time
Posted on Oct 22, 14:53 BST
Past Incidents
Oct 25, 2020
Tesco Bank Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:00 GMT
Scheduled - Tesco Credit Cards - no account linking and transaction updates during this time
Oct 22, 14:51 BST
Clydesdale Bank (Virgin Money) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:00 GMT
Scheduled - Virgin Money Credit Card - no account linking and transaction updates during this time
Oct 20, 12:45 BST
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 06:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:31 BST
Scheduled - Nationwide Credit Cards - no account linking and transaction updates during this time
Oct 21, 17:13 BST
RBS Group Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 01:06 GMT
Scheduled - RBS Group - no account linking and transaction updates during this time
Oct 12, 14:20 BST
Clydesdale Bank (Virgin Money) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 03:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 02:00 GMT
Scheduled - Virgin Money Current Account and Savings Accounts - no account linking and transaction updates during this time
Oct 20, 12:05 BST
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 25, 02:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 23:30 BST
Scheduled - Nationwide - no transaction updates during this time
Oct 20, 13:05 BST
Oct 24, 2020
Barclays Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 01:00 BST
Scheduled - Barclays Bank - no account linking and transaction updates during this time
Oct 20, 12:59 BST
Account connection maintenance
Completed - The scheduled maintenance has been completed.
Oct 24, 01:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 22:01 BST
Scheduled - We will be undertaking maintenance. This will mean customers are unable to connect any new accounts, or reconnect existing accounts, at this time.
Oct 23, 13:23 BST
Oct 23, 2020
Oct 22, 2020
Clydesdale Bank (Virgin Money) Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 00:30 BST
Scheduled - Virgin Money Credit Card - no account linking and transaction updates during this time
Oct 20, 11:58 BST
Oct 21, 2020

No incidents reported.

Oct 20, 2020
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 BST
Scheduled - Virgin Money - no account linking and transaction updates during this time
Oct 15, 16:24 BST
Oct 19, 2020
Oct 18, 2020
Lloyds Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 02:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 02:00 BST
Scheduled - Lloyds - no account linking and transaction updates during this time
Oct 15, 10:45 BST
Oct 17, 2020
RBS Group Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 13:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 BST
Scheduled - RBS Group - intermittent account linking and transaction updates during this time
Oct 12, 14:31 BST
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:00 BST
Scheduled - Virgin Money - no account linking and transaction updates during this time
Oct 12, 14:01 BST
Oct 16, 2020
Lloyds Banking Group Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 01:00 BST
Scheduled - Lloyds Banking Group - no Credit Card account linking and transaction updates during this time
Sep 22, 14:41 BST
Oct 15, 2020
HSBC Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 00:00 BST
Scheduled - HSBC - Intermittent account linking and transaction updates during this time
Oct 12, 14:34 BST
Oct 14, 2020
Clydesdale Bank, Yorkshire Bank, B and Virgin Money Current Account connections
Resolved - This incident has been resolved.
Oct 14, 14:22 BST
Investigating - Some customers are experiencing problems when attempting to connect their CYBG accounts to Snoop.

This has been raised with CYBG who is investigating.
Oct 14, 13:24 BST
Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 18:00 BST
Scheduled - Virgin Money no account linking and transaction updates during this time
Oct 7, 13:50 BST
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 07:10 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:50 BST
Scheduled - Nationwide credit cards - no account linking and transaction updates during this time
Oct 6, 09:54 BST
Virgin Money Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 BST
Scheduled - Virgin Money Credit Card - no account linking and transaction updates during this time
Sep 24, 12:59 BST
Lloyds Banking Group Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 04:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 02:00 BST
Scheduled - Lloyds Banking Group - no account linking and transaction updates during this time
Sep 22, 14:38 BST
Nationwide Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 03:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 00:00 BST
Scheduled - Nationwide no account linking and transaction updates during this time
Oct 7, 14:27 BST
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